Return & Exchange Policy

If a candle arrives damaged, or is not what you expected, tell us within 7 days of delivery and we will replace it or refund it. A photograph of the parcel and the candle helps us sort it out quickly.

For hygiene and safety, candles that have been lit cannot be returned. Made-to-order and personalised candles cannot be returned either, since they were made for you — but do message us before ordering if you are unsure about a scent, and we will help you choose.